Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

FNSPRM605 Mapping and Delivery Guide
Establish or review marketing, client services and supplier relationships

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency FNSPRM605 - Establish or review marketing, client services and supplier relationships
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to establish or review marketing, client services and supplier relationships which support the provision of professional services to clients.It applies to individuals who coordinate multiple tasks across an organisation and liaise with a wide cross section of personnel to achieve organisational objectives.Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the practice management field of work and include access to:

office equipment, technology, software and consumables

relevant legislation, regulations and codes of practice.

Assessors must satisfy NVR/AQTF assessor requirements.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Establish or review marketing strategy
  • Establish or review marketing strategy, and develop marketing tools within budget and timelines
  • Confirm and implement marketing strategy across organisation or business unit
       
Element: Establish or review supplier relationship
  • Establish criteria to enable effective evaluation of supplier services and assess all existing suppliers against criteria
  • Identify and analyse availability and suitability of alternate suppliers who can meet service support requirements within legislative requirements
  • Undertake cost–benefit analysis of suppliers to finalise supplier network
  • Establish terms of appointment of suppliers to achieve service support requirements, and maintain and develop relationships with suppliers
       
Element: Establish or review client services
  • Determine client services to meet client expectations, enterprise policy and philosophy, and industry legislative requirements
  • Establish key performance indicators to measure customer service, review existing client services against these and improve where required
  • Document service standards in prescribed format and communicate to all stakeholders
  • Deliver services within timeframe and budget
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish or review marketing strategy

1.1 Establish or review marketing strategy, and develop marketing tools within budget and timelines

1.2 Confirm and implement marketing strategy across organisation or business unit

2. Establish or review supplier relationship

2.1 Establish criteria to enable effective evaluation of supplier services and assess all existing suppliers against criteria

2.2 Identify and analyse availability and suitability of alternate suppliers who can meet service support requirements within legislative requirements

2.3 Undertake cost–benefit analysis of suppliers to finalise supplier network

2.4 Establish terms of appointment of suppliers to achieve service support requirements, and maintain and develop relationships with suppliers

3. Establish or review client services

3.1 Determine client services to meet client expectations, enterprise policy and philosophy, and industry legislative requirements

3.2 Establish key performance indicators to measure customer service, review existing client services against these and improve where required

3.3 Document service standards in prescribed format and communicate to all stakeholders

3.4 Deliver services within timeframe and budget

Evidence of the ability to:

establish or review and implement the organisation’s marketing strategy

establish or review suppliers and the required level of service, including the development of terms of appointment and service standards

establish or review business systems against practice requirements, document service standards and communicate to stakeholders.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

identify and describe factors which may affect the marketing and performance of client services

assess risks and benefits associated with using a range of products and services within a practice

explain cost–benefit analyses applied to systems and procedures

describe the key features of:

financial practice administrative processes and systems

financial products, their characteristics and risk profile

financial practice professional services

explain the key requirements of relevant legislation, regulations and codes of practice impacting on the financial services industry

analyse and discuss marketing and advertising principles, techniques and tools

describe the key features of office information technology systems and software.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish or review marketing strategy

1.1 Establish or review marketing strategy, and develop marketing tools within budget and timelines

1.2 Confirm and implement marketing strategy across organisation or business unit

2. Establish or review supplier relationship

2.1 Establish criteria to enable effective evaluation of supplier services and assess all existing suppliers against criteria

2.2 Identify and analyse availability and suitability of alternate suppliers who can meet service support requirements within legislative requirements

2.3 Undertake cost–benefit analysis of suppliers to finalise supplier network

2.4 Establish terms of appointment of suppliers to achieve service support requirements, and maintain and develop relationships with suppliers

3. Establish or review client services

3.1 Determine client services to meet client expectations, enterprise policy and philosophy, and industry legislative requirements

3.2 Establish key performance indicators to measure customer service, review existing client services against these and improve where required

3.3 Document service standards in prescribed format and communicate to all stakeholders

3.4 Deliver services within timeframe and budget

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Establish or review marketing strategy, and develop marketing tools within budget and timelines 
Confirm and implement marketing strategy across organisation or business unit 
Establish criteria to enable effective evaluation of supplier services and assess all existing suppliers against criteria 
Identify and analyse availability and suitability of alternate suppliers who can meet service support requirements within legislative requirements 
Undertake cost–benefit analysis of suppliers to finalise supplier network 
Establish terms of appointment of suppliers to achieve service support requirements, and maintain and develop relationships with suppliers 
Determine client services to meet client expectations, enterprise policy and philosophy, and industry legislative requirements 
Establish key performance indicators to measure customer service, review existing client services against these and improve where required 
Document service standards in prescribed format and communicate to all stakeholders 
Deliver services within timeframe and budget 

Forms

Assessment Cover Sheet

FNSPRM605 - Establish or review marketing, client services and supplier relationships
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

FNSPRM605 - Establish or review marketing, client services and supplier relationships

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: